![Sales Strategies for Service Advisors and Client Service Reps [CC 114]](https://s3.castbox.fm/f9/3d/e3/55cc875371921577531e22c63f49a8abeb_scaled_v1_400.jpg "Sales Strategies for Service Advisors and Client Service Reps [CC 114]")
Sales Strategies for Service Advisors and Client Service Reps [CC 114]
Update: 2024-09-18
Description
Understand the financial benefits of effective training for Service Advisors and Customer Service Reps and the importance of networking and collaboration.
November 9 - 10, 2024 in Detroit/Novi, MI
Learn more at serviceadvisortraining.com
Show Notes
-The Aftermarket Radio Network: https://aftermarketradionetwork.com
-Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/
-Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976
-Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters
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-Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/
-Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/
-Follow on X: https://twitter.com/RResultsBiz
-Visit the Website: https://remarkableresults.biz/
-Join our Insider List: https://remarkableresults.biz/insider
-All books mentioned on our podcasts: https://remarkableresults.biz/books
-Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom
-Buy Me a Coffee: https://www.buymeacoffee.com/carm
-Special episode collections: https://remarkableresults.biz/collections
November 9 - 10, 2024 in Detroit/Novi, MI
Learn more at serviceadvisortraining.com
- Leigh Anne Best, Might Auto Pro, Medina, OH, trainer and co-founder of Brakes for Breasts
- Bill Hill, Might Auto Pro, Medina, OH, trainer and coach Maverick Shop Owners
- Laura Frank, former shop owner, trainer and co-founder of Brakes for Breasts
- Gerry Frank, former shop owner, trainer and coach for Maverick Shop Owners
Show Notes
- Watch Full Video Episode
- Importance of Owner Participation (00:03:00 )
Carm emphasizes the need for shop owners to participate in training alongside their customer service representatives. Networking Benefits (00:04:22 ) - The significance of networking among attendees at the training event for shared learning experiences.
- Experience of the Trainers (00:05:34 )
Highlighting the extensive experience of the trainers and their practical knowledge in customer service. - Financial Implications of Training (00:06:04 )
Discussion on the financial benefits of effective customer service and training for shop owners. - Technician to Service Advisor Success Story (00:09:01 )
Bill shares a success story of a technician who transitioned to a service advisor role and excelled. - Transparency in Business Practices (00:12:00 )
Jerry talks about the importance of transparency and ethical practices in customer service. - Hiring for Customer Service (00:14:20 )
Discussion on effective hiring practices for customer service representatives based on personality traits. - Upcoming Live Training Event (00:16:34 )
Announcement of the live service advisor training event scheduled for November 9th and 10th in Detroit. - Building Customer Relationships (00:20:22 )
Emphasizes the importance of educating customers about their vehicle issues for better service. - Importance of Follow-up (00:21:20 )
Highlights the significance of following up with customers to encourage repeat visits. - Training for All Staff (00:21:51 )
Stresses that training should include anyone who interacts with customers, not just CSRs. - Tracking Phone Call Success (00:22:31 )
Discusses the importance of tracking opportunity calls to measure conversion rates effectively. - Utilizing Technology for Improvement (00:23:33 )
Mentions the benefits of using technology to analyze customer interactions and improve service. - Identifying Underlying Problems (00:24:52 )
Explores how phone answering issues can be mistaken for marketing problems. - Adapting to Change in Business (00:26:06 )
Encourages business owners to evolve with industry changes and invest in staff training. - Challenges in Leadership (00:27:19 )
Discusses difficulties in communicating effectively with staff and the importance of peer learning.The Value of Training (00:31:53 )
Argues that investing in training can sustain or even improve business revenue. - Setting Staff Up for Success (00:33:27 )
Emphasizes the responsibility of leaders to properly train staff for their roles. - Motivation for Collaboration (00:34:23 )
Explains the drive behind the coaches to organize training sessions for struggling clients. - Helping Others Succeed (00:35:50 )
Emphasis on the joy of witnessing others' success and mentorship in the industry. - Overcoming Training Paralysis (00:36:27 )
Addressing confusion in training and providing guidance to help shop owners move forward. - Value of Training (00:41:49 )
Discussion on the impact of trained salespeople on business success and owner satisfaction.
-The Aftermarket Radio Network: https://aftermarketradionetwork.com
-Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/
-Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976
-Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters
-Subscribe on YouTube: https://www.youtube.com/carmcapriotto
-Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/
-Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/
-Follow on X: https://twitter.com/RResultsBiz
-Visit the Website: https://remarkableresults.biz/
-Join our Insider List: https://remarkableresults.biz/insider
-All books mentioned on our podcasts: https://remarkableresults.biz/books
-Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom
-Buy Me a Coffee: https://www.buymeacoffee.com/carm
-Special episode collections: https://remarkableresults.biz/collections
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